VIDEO's to watch on your "Resource Page"

LOOK ON THE RESOURCE PAGE TO WATCH THESE VIDEOS AT ANY TIME & print your certificate from your 'MY ACCOUNT"

Go to top black bar on the website choose 'My Account" then scroll down to "Online Resources' see the tab for Videos. https://www.homelessnessccbtraining.ca/Resource

Well-Being at Work: Embracing Rest & Self-Compassion

Discover the power of Psychological Self-Care! Explore practical strategies to enhance self awareness, self-regulation, and self-compassion while integrating rest into the workday for improved balance and productivity.

Please log in with Zoom Link sent in reminder
September 17, 2025
Wed 10:00 AM - 11:00 AM

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Motivational Interviewing with Lauren

In this workshop, we will look at the basics of motivational interviewing (MI) starting with the definition and principles. We will also talk about OARS which is a helpful tool for putting MI principles into practice with your clients experiencing homelessness. Also included in this workshop will be case studies where MI was helpful and cases where MI was a good resource but other skills were needed as well. There will also be an opportunity for participants to share how they think MI could be utilized in a case study and for participants to share their own tricky cases to the group to work through as a team how to apply MI

Please sign into Zoom (V5) with link in email
September 23, 2025
Tue 9:00 AM - 12:30 PM

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Day 2: Therapeutic Engagement with Male Survivors. This program will be IN PERSON & has a Prerequisite

Day 2 IN PERSON: Therapeutic Engagement with Male Survivors. [Prerequisite: Day 1: Truth Telling]

A one-day training on clinical engagement on trauma issues for male survivors.

Therapeutic Engagement emphasizes a variety of clinical strategies working with male survivors, focusing particularly on psychodynamic and experiential approaches. This therapeutic heavy-lifting is applicable to both individual and group engagement. Starting with the framework of ego state theory, a variety of intra-psychic conceptions and interventions will be considered. A balance of both trauma-focused and strengths-focused strategies will be presented.

Lecture, role plays, dramatic presentations, experiential opportunities and group discussion are all utilized throughout the day to ensure thorough engagement with the participants. The content of this day is thoroughly road-tested for trauma recovery and are “male-friendly” in their design. Again, there is opportunity for deeper reflection in both small and large group discussions, finishing with a grounding meditation before the day concludes.

Action Logement
September 24, 2025
Wed 9:00 AM - 4:00 PM

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Session Full! All seats for this session have been filled, wait list available only.

Empathic Strain

Empathy is a must-have quality for health care workers, but it can be difficult to sustain. This webinar provides an overview of how empathic strain manifests in the caring professions and practical steps that can be taken to keep this occupational stressor at bay.

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October 1, 2025
Wed 10:00 AM - 11:00 AM

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If you are an HBCM - Please tell us if you are interested in this five hour/12 Module on-line course: Introduction to Trauma Exposed Professionals working with VETERANS

If you are an HBCM and interested please email: homelessnessccb@ottawa.ca

Introduction to Trauma Exposed Professionals (warriorhealth.ca)

Ce cours est aussi offert en français

Introduction to Trauma Exposed Professionals – this course will take five hours to complete at your own pace.

Developed by Dr. Tim Black, R. Psych.

This course has been designed for providers in an effort to highlight the unique work environments that are considered routine for those who serve in our Canadian Armed Forces and Public Safety professions. The course will increase learner competencies in the Military/PSP - Civilian Divide, Military/PSP culture and will provide culturally specific clinical approaches to support the complex mental health needs of those who serve Canada at home and abroad.

Introduction to Trauma Exposed professionals was developed in partnership with the Atlas Institute for Veterans and Families. The Atlas Institute builds strong community networks to create a system of the best possible supports and services for veterans, first responders and their families. Wounded Warriors Canada is grateful for their support.

This User Friendly course has 12 Modules that each include curriculum and a video. Topics: Stoicism; Culture; Organizations and the two Professionals; The Role of Structure and the BETR Model; The Trauma Formula, The Structured Approach; The Trauma Line, Three Part Narrative; Self Care; Closing Thoughts

This is Asynchronous Learning
October 5, 2025
Sun 12:00 AM - 12:01 AM

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UMAB-Veuillez nous faire savoir si vous êtes intéressé par ce cours en personne de deux jours - en nous envoyant un courriel à : homelessnessccb@ottawa.ca

Comprendre et Gérer les Comportements Agressifs (UMAB) Atelier d’une Journée : Désescalade Verbale

Aperçu :

Cette formation compatissante, fondée sur une approche informée sur les traumatismes, est conçue pour les professionnels des services confrontés régulièrement à des comportements agressifs ou violents de la part de clients. L’accent est mis sur la désescalade verbale, la conscience de soi et le respect tant pour les clients que pour le personnel.

Principales Caractéristiques :

• Approche centrée sur le client, informée par les traumatismes

• Basée sur le Continuum du Comportement Agressif : Pré-crise, Crise, et Post-crise • Met l’accent sur la conscience de soi, les soins personnels, et la résilience émotionnelle • Conforme aux lois, politiques et valeurs organisationnelles pertinentes

Objectifs d’Apprentissage :

• Comprendre les deux types d’agression et les facteurs contributifs (biologiques, psychologiques, socioculturels, environnementaux)

• Identifier les signaux et comportements selon les phases du continuum • Appliquer les techniques de désescalade verbale : apaisement, désamorçage et débriefing • Développer la conscience de soi et la régulation émotionnelle

Résultats d’Apprentissage :

• Évaluer avec précision les comportements agressifs et appliquer des interventions verbales appropriées

• Maintenir un environnement respectueux et sécuritaire pendant les crises • Gérer avec confiance les comportements difficiles sans intervention physique

Remarque : Cette formation n'inclut pas de techniques physiques. Pour apprendre des stratégies de protection physique, la formation UMAB de deux jours sera mieux.

Atelier de Deux Jours : Composante Verbale + Techniques d’Auto-Protection et de Désengagement

(Sans Immobilisations Physiques)

Aperçu :

Cette formation complète reprend les techniques verbales de la première journée et y ajoute des stratégies essentielles d’auto-protection et de désengagement. Idéale pour les intervenants de

première ligne souhaitant acquérir une gamme complète de compétences pour gérer les comportements agressifs tout en respectant la dignité des clients et en assurant la sécurité sur le lieu de travail.

Principales Caractéristiques :

• Jour 1 : Désescalade verbale (identique à la formation d'une journée) • Jour 2 : Pratique des techniques physiques de protection personnelle et de désengagement, sans contrainte

• Mise en valeur de la conscience situationnelle, du positionnement et de la sécurité • Conforme aux politiques de service et aux exigences légales

Objectifs d’Apprentissage :

• Tous les objectifs de la formation d’une journée, en plus de :

• Comprendre les principes de l’auto-protection et du positionnement

• Apprendre à intervenir ou se retirer d’une situation dangereuse en toute sécurité • Appliquer des compétences physiques pour se protéger sans utiliser de contraintes

Résultats d’Apprentissage :

• Gérer des situations de crise en combinant les approches verbales et physiques non coercitives

• Maintenir la sécurité du personnel et des clients dans les contextes à risque • Reconnaître les signes de danger et appliquer des techniques sûres de désengagement

Informations Importantes :

• Participation physique requise pour l'obtention du certificat

• Porter des vêtements confortables et des chaussures de sport

• Informer l’instructeur de toute limitation physique ou médicale à l’avance • Aucune immobilisation physique n’est enseignée dans ce cours.

Avis sur la Sécurité Émotionnelle :

Cette formation peut inclure des discussions sur des sujets sensibles liés aux traumatismes. Les participants sont encouragés à prendre une pause au besoin et à demander du soutien auprès des formateurs ou de l’administration du CCB Ottawa, à tout moment avant, pendant ou après la session.

Location To Be Confirmed
October 5, 2025
Sun 12:00 AM - 12:01 AM

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Session Full! All seats for this session have been filled, wait list available only.

Psychosis in Older Adults

In this training, we will define psychosis, review common disorders in which psychotic symptoms are present, how to assess psychotic symptoms and treatment options.

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October 8, 2025
Wed 10:30 AM - 12:00 PM

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Regulate to Re-Engage: Techniques for Post-Incident Recovery

Frontline work can be unpredictable and emotionally demanding. After a difficult or high-stress incident, staff are often expected to carry on with their shift while maintaining professionalism, empathy, and composure. This workshop provides practical, evidence-informed strategies to help frontline workers reset and ground themselves while on shift, and move forward in a more regulated state.

Drawing on polyvagal theory, participants will learn quick vagal stimulation exercises that can be used discreetly on shift to restore balance and calm. The session also explores effective low-impact debriefing methods that allow for processing and support without re-traumatizing colleagues. It also introduces self-care techniques that foster self-attunement and regulation, designed to be quick and accessible enough to use on the job. In addition, we will highlight post-shift recovery practices that support rest, processing, and renewal between shifts.

Through guided practice and reflection, you will leave with a toolkit of practical, accessible techniques that can be applied in real time - helping you manage the impact of stressful events, sustain your well-being, and continue engaging meaningfully in your work.

Participants should be in a comfortable space where they can engage in the workshop (and ideally be ready to have cameras on)

Please sign into Zoom (V5) with link in email
October 9, 2025
Thu 9:00 AM - 12:00 PM

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Inspiring Psychological Well-being in Leaders

Session Description:

• Discover the importance of psychological self-care among leaders.

• Explore the Dimensions of Wellness and understand their connection to flourishing in the workplace.

• Identify evidence-based strategies to build healthy habits, both in and out of the workplace

• What you will need:

• To print or have individual access to the handouts which we will use during workshop engagement activities. These will be added to the chat at the beginning of the session.

• Readiness to participate…our workshops are designed to be interactive, and we value your active involvement!

• If possible, please connect a few minutes prior to our start time to ensure everything is working and to complete the sign in sheet to ensure you get your certificate of completion.

• A quiet environment where you can be comfortably focused on the presentation.?The slides will not be shared, and the session will not be recorded to maintain confidentiality.

• Snacks/tea/coffee/water – treat our time together like an in-person training and take time to nourish yourself so you can be fully present.

Please log in with Zoom Link sent in reminder
October 15, 2025
Wed 10:00 AM - 12:00 PM

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Traumatic Stress

Exposure to trauma is inevitable in health care work, but it does not need to become a burden. In this webinar, participants will examine how traumatic stress can emerge in health care settings and explore strategies that protect themselves and their colleagues in the workplace.

Please log in with Zoom Link sent in reminder
October 22, 2025
Wed 1:00 PM - 2:00 PM

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Please note: The 12th annual National Conference on Ending Homelessness CAEH 28-30 October, 2025 - there won't be CCB Training on these dates

This is not a training program - just a notice that there won't be CCB Training while Montreal is hosting the CAEH25

If you want to register for the CAEH conference – use this link: Home - CAEH25

We are not affiliated with CAEH.

About CAEH25

CAEH25 is a chance for communities, organizations, front-line workers, advocates, leaders, and people with lived and living experience to learn from one another, find inspiration, and walk away with actionable tools to strengthen their work to end homelessness.

This is not a training program - FYI only
October 28, 2025
Tue 10:00 AM -

Learn More Waitlist

Session Full! All seats for this session have been filled, wait list available only.

Would you like to host a Mental Health First Aid course at your agency?

Please tell us if you would like to coordinate and host the ROH Community Outreach Team presenting a Mental Health First Aid course at your agency. See descriptions here: https://mentalhealthcommission.ca/training/mhfa/

It would require pre-course work from your participants and a full day of in person training.

You would need an appropriate room with a screen for the projector, or a TV with HDMI port; tables, chairs and opportunity for refreshments & rest rooms close by.

Minimum 12, Maximum 25 people

CCB Training would pay for the course.

You would be responsible for making sure the minimum registration was met, coordinating the pre-course work, and hosting the event.

This is not a training program - FYI only
November 2, 2025
Sun 12:00 AM - 12:01 AM

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Motivational Interviewing with Lauren

In this workshop, we will look at the basics of motivational interviewing (MI) starting with the definition and principles. We will also talk about OARS which is a helpful tool for putting MI principles into practice with your clients experiencing homelessness. Also included in this workshop will be case studies where MI was helpful and cases where MI was a good resource but other skills were needed as well. There will also be an opportunity for participants to share how they think MI could be utilized in a case study and for participants to share their own tricky cases to the group to work through as a team how to apply MI

Please sign into Zoom (V5) with link in email
November 4, 2025
Tue 9:00 AM - 12:30 PM

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Responding to Moral Distress

By introducing the concepts of moral challenge, moral distress, and moral injury in health care work, this webinar encourages health care workers to explore the risk and protective factors associated with this unique stressor. Participants will learn practical strategies to support their well-being at work by understanding and addressing experiences of moral distress.

Please log in with Zoom Link sent in reminder
November 6, 2025
Thu 10:00 AM - 11:00 AM

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IN PERSON: For Managers & Supervisors: Sustainable Leadership: Tools for Protecting Your Team’s Psychological Health (and yours too)

For Managers & Supervisors: Sustainable Leadership: Tools for Protecting Your Team’s Psychological Health (and yours too)

Managers in the non-profit sector are often tasked with leading teams through challenging and emotionally demanding work. Balancing the well-being of staff with organizational pressures requires practical tools, self-awareness, and a compassionate leadership approach. This workshop is designed to help managers strengthen both their own psychological health and the health of their teams by focusing on six essential areas of leadership.

Participants will learn how to:

• Recognize and address organizational stressors that contribute to staff burnout and disengagement.

• Create a psychologically safe environment that fosters trust, open communication, and belonging.

• Respond effectively to staff distress or workplace crises without overstepping into therapeutic roles.

• Lead with empathy while maintaining clear professional boundaries.

• Build team resilience by promoting collective care practices, compassion satisfaction, and peer support.

• Model healthy work habits and self-care strategies that set the tone for sustainable team culture.

Through interactive discussions, case scenarios, and practical strategies, managers will walk away with a clear framework for protecting psychological health, reducing risks of injury, and cultivating a resilient, engaged team.

You will need to provide some information about who and how many people you are managing before your registration is confirmed.

Ron Kolbus Lakeside Centre - THE GARDEN ROOM
November 6, 2025
Thu 9:00 AM - 4:00 PM

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Day 3: Re-Visioning Men’s Anger, Rage & Violence, This program will be IN PERSON & has a Prerequisite

Day 3: Re-Visioning Men’s Anger, Rage & Violence [Prerequisite: Day 2: Therapeutic Engagement].

A one-day training on trauma-informed engagement with men.

Re-Visioning Men’s Anger, Rage & Violence is based on trauma-informed research examining the links between male childhood abuse and intimate partner violence (IPV). While many practitioners are aware that most men who are prone to rage and partner violence have a significant history of childhood abuse, few intervention programs are derived from this research and application.

This training focuses on the clinical implications of adopting a trauma-oriented understanding of IPV. We will fearlessly challenge the dominant discourse of “power and control” model of understanding through comprehensive picture of the inner world of men who are assaultive. Using a trauma lens, this training arguably offers a more nuanced, more respectful and more promising approach to clinical interventions with this population, whether through individual or group intervention.

100 Constellation Drive - Mary Pitt Centre
November 13, 2025
Thu 9:00 AM - 4:00 PM

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Session Full! All seats for this session have been filled, wait list available only.

Health Navigation for Refugee Claimants

Refugee claimants can face many obstacles when trying to get the healthcare they need in Ontario. This interactive workshop will help frontline workers feel confident supporting clients as they navigate Ottawa’s healthcare system under the Interim Federal Health Program (IFHP). Together, we’ll explore what services are covered, how to explain benefits clearly, and practical tips for connecting clients to care. We’ll cover everything from preventive health and privacy rights to finding a family doctor—and what to do when one isn’t available—so you can help clients get the right care at the right time.

Please sign into Zoom (V5) with link in email
November 18, 2025
Tue 10:00 AM - 12:00 PM

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Navigation du système de santé pour les demandeurs d’asile

Les demandeurs d’asile peuvent rencontrer de nombreux obstacles lorsqu’ils cherchent à obtenir les soins de santé dont ils ont besoin en Ontario. Cet atelier interactif aidera les travailleurs de première ligne à se sentir confiants dans l’accompagnement de leurs clients à travers le système de santé d’Ottawa dans le cadre du Programme fédéral de santé intérimaire (PFSI). Ensemble, nous verrons quels services sont couverts, comment expliquer clairement les prestations et des conseils pratiques pour faciliter l’accès aux soins. Nous aborderons : les soins préventifs, les droits en matière de confidentialité, la recherche d’un médecin de famille — et les options possibles lorsqu’aucun médecin de famille n’est disponible — afin que vous puissiez aider vos clients à recevoir les bons soins au bon moment.

Please sign into Zoom (V5) with link in email
November 19, 2025
Wed 10:00 AM - 12:00 PM

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Creating Connection at Work

Explore the concept of positive psychology through Martin Seligman’s PERMA Model of Well-Being and discover the importance of positive relationships in the workplace. Participants will learn about the health benefits associated with High-Quality Connections and apply the NACHO acronym to foster connection at work.

Please log in with Zoom Link sent in reminder
November 20, 2025
Thu 1:00 PM - 2:00 PM

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Let’s Talk About Suicide: A Community Training

This 3-hour interactive workshop helps reduce the fear and stigma around talking about suicide. Together, we explore how to recognize signs of struggle, ask direct but compassionate questions, and create space for open, non-judgmental conversations. Participants will also learn how to support safety planning by connecting individuals to appropriate community resources. You will leave feeling more comfortable, confident, and prepared to talk about suicide and help keep others safe.

Ce programme sera présenté en français en janvier

Please sign into Zoom (V5) with link in email
November 25, 2025
Tue 1:00 PM - 4:00 PM

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Parlons suicide : formation communautaire

Cet atelier interactif de trois heures atténuera les craintes et la stigmatisation qui nous empêchent de parler de suicide. Ensemble, nous explorerons les façons de reconnaître les signes de détresse, de poser des questions directes, mais bienveillantes, et de créer des espaces propices aux échanges ouverts et exempts de jugement. Les participants apprendront aussi à appuyer la mise en place d’un plan de sécurité en aiguillant la personne en détresse vers les ressources communautaires pertinentes. En sortant de cette formation, vous vous sentirez plus à l’aise, plus confiants et mieux préparés à parler de suicide et à veiller à la sécurité des gens dans votre entourage.

This program is offered in English on

November 25, 2025

Please sign into Zoom (V5) with link in email
January 14, 2026
Wed 1:00 PM - 4:00 PM

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What is the Residential Tenancies Act?

The Residential Tenancies Act

Enhance your understanding of tenant rights and responsibilities related to moving, rent increases, evictions, and more.

As a frontline worker, it is essential to be well-informed about these rights. This training will serve as a valuable resource, enabling you to assist clients in navigating challenging situations with landlords and property management effectively.

Please sign into Zoom (V5) with link in email
January 22, 2026
Thu 1:00 PM - 3:00 PM

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About Core 4

The Community Capacity Building training program focuses on three core areas to provide a basic understanding of homeless and at risk populations.

Training Programs

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